Sales and Marketing

• Marketing and Campaign Management
• Lead Managment (Web,Email, Chat,Call,Social)
• B2B, B2C Lead to cash
• Tender Management & Bid Management
• Product specifications and product creation
• Product, Estimation, and Pricing 
• Invenotry Stages and request to procure
• Quotations, Revisions, Quote consoidations
• Project Bidding and Channel Sales
• Sales order, Full fillment, Billing, and SOA
• Forecast ,Rolling Forecast and Pipeline Managment
• Product return Management
• Customer services
• Omni Channel

Customer 360

• Customer 360
• Product 360
• Invenotry 360

B2B Portal

• Customer Digital Onboarding
• Contract Management
• Service quote Self request
• Order booking, Tracking, and delivery request
• Fulfillment status and SOA

Customer Care

• Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
• OmniChannel &Digital Engagement
• Assignments, SLA, Milestone Entitlement
• Knowledge Articles
• Feedback and Customer Satisfaction Survey

Integrations

• ERP Systems ( SAP, ORACLE , etc)
• Online Payment Gateways
• SSO, UAE Pass, Socail Logins, Call Center CTI
• OEM portal integrations
• Transportation Systems