Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt
Salesforce was more than a technology partner for us, it’s a key part of our vision to transform transport and mobility in the UAE.
- INDUSTRY
Educational Services
Sales and Marketing
- Marketing and Campaign Management
- One to one Customer journey and Tracking
- Lead Managment (Web,Email, Chat,Call,Social)
- B2B, B2C Lead to Quote
- Product Tarif, Estimation, and Pricing
- Quotations, Revisions, Quote consoidations
- Forecast ,Rolling Forecast and Pipeline Managment
- Students Onboarding & Students 360
- Group School Management
- Regulatory Management
- Educational Product and Service
- School Transportation Services
- Customer care
Online Portal & Mobile App
- Students and Parents App
- Booking, Rescheduling, and cancellation
- Online payment
- Location tracking
- Customer care and live chat
Customer 360
- School 360
- Student 360
- Parents 360
- Techer 360
Customer Care
- Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
- OmniChannel &Digital Engagement
- Assignments, SLA, Milestone Entitlement
- Knowledge Articles
- Feedback and Customer Satisfaction Survey
Integrations
- ERP Systems ( SAP, ORACLE , etc)
- Online Payment Gateways
- SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
- Goverments and regulatory Systems
